Website Privacy Policy
Last updated: 6 August 2026
1. Introduction
This privacy policy explains how DCL Pest Control and Rodent Investigation Ltd collects, uses, stores and protects personal information obtained through the website:
This policy applies specifically to information collected when you visit, browse or interact with this website. This includes information submitted through website forms, information collected through cookies and similar technologies, and information provided when contacting us using details displayed on the website.
We process personal information in accordance with applicable UK data protection legislation, including:
• The UK General Data Protection Regulation
• The Data Protection Act 2018
• The Data (Use and Access) Act 2025
• The Privacy and Electronic Communications Regulations 2003
2. Who We Are
The data controller responsible for personal information collected through this website is:
DCL Pest Control and Rodent Investigation Ltd
Company number: 15642763
Registered address:
7 Milbanke Court
Milbanke Way
Bracknell
United Kingdom
RG12 1RP
Privacy contact email:
In this policy, “we”, “us” and “our” refer to DCL Pest Control and Rodent Investigation Ltd.
3. Information We Collect Through the Website
Depending on how you use the website, we may collect the following categories of personal information.
Information You Submit
When you complete a callback form, contact form or other enquiry form, we may collect:
• Your name
• Your telephone number
• Your email address
• Your postcode
• Information about your property or pest control requirements
• Any other information you include within your enquiry
Please avoid including unnecessary sensitive or confidential information when submitting a website form.
Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, including:
• Your Internet Protocol address
• Browser type and version
• Device type and operating system
• Pages visited
• The date and time of your visit
• The website or search engine that referred you
• Approximate geographical information derived from your Internet Protocol address
• Cookie identifiers and consent preferences
• Information about how you interact with the website
This information may be collected through server logs, cookies, analytics services and similar website technologies.
Communications
If you contact us using an email address or telephone number displayed on the website, we may retain:
• Your contact details
• The date and time of the communication
• The content of your enquiry
• Any subsequent correspondence relating to your enquiry
4. How We Collect Your Information
We collect personal information:
• Directly from you when you complete a website form
• When you contact us using details displayed on the website
• Automatically when you browse or interact with the website
• Through cookies and similar technologies
• From our website hosting, security and analytics providers
• From another person or organisation where they submit an enquiry on your behalf
Where someone provides information about another person, they should ensure they have permission to provide that information.
5. How We Use Your Information
We may use personal information collected through the website to:
• Respond to enquiries and callback requests
• Contact you about pest control, rodent prevention or drainage investigation services
• Assess the nature and location of an enquiry
• Arrange appointments or provide requested information
• Maintain records of enquiries and communications
• Operate, maintain and improve the website
• Understand how visitors use the website
• Monitor website performance and identify technical problems
• Protect the website against fraud, misuse and security threats
• Manage cookie preferences and consent records
• Comply with legal, regulatory and insurance requirements
• Establish, exercise or defend legal claims
• Handle requests and complaints relating to personal information
We will not use personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.
6. Our Lawful Bases
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Steps Before Entering Into a Contract
We may process your information where you ask us to provide information, prepare a quotation, arrange an appointment or take other steps before entering into a service agreement.
Contract
Where an enquiry results in you engaging our services, processing may be necessary to enter into or perform a contract with you.
Legitimate Interests
We may process information where it is necessary for our legitimate interests or those of another organisation, provided those interests are not overridden by your rights.
These interests may include:
• Responding to enquiries
• Operating and maintaining the website
• Improving website performance and usability
• Keeping the website and our systems secure
• Preventing fraud or misuse
• Maintaining appropriate business records
• Establishing or defending legal claims
Where we rely on legitimate interests, we consider whether the processing is necessary and whether it could unfairly affect your rights.
Consent
We may rely on your consent for:
• Non essential cookies or similar technologies
• Optional analytics or advertising technologies where consent is required
• Electronic marketing where consent is the appropriate lawful basis
You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
7. Contact Forms and Callback Requests
Information submitted through the website’s forms is used to respond to your enquiry and contact you about the services you have requested.
Submitting an enquiry does not automatically subscribe you to marketing communications.
Where the form requires you to confirm that you have read the privacy policy, this confirmation records that privacy information has been made available to you. It does not remove your rights or provide unlimited consent for us to use your information.
We may contact you by telephone or email using the details you provide where this is necessary to respond to your enquiry.
8. Cookies and Similar Technologies
The website uses cookies and may use other technologies that store information on, or access information from, your device.
Cookies are small text files placed on your computer, telephone or other device when you visit a website.
Depending on the features and services enabled on the website, cookies may include:
Strictly Necessary Cookies
These cookies support essential website functions, security, form operation and the storage of privacy or cookie preferences.
These cookies may be used without consent where permitted by law.
Analytics Cookies
Analytics cookies help us understand how visitors use the website, such as which pages are visited and whether technical errors occur.
Where consent is required, these cookies will not be activated unless you accept them through the cookie banner.
Functionality Cookies
These cookies may remember preferences or support optional website features.
Where required, they will only be used after you have provided consent or where another legal exception applies.
Advertising and Marketing Cookies
Where the website uses advertising, remarketing or social media tracking technologies, these may collect information about browsing activity across websites.
These technologies will only be used where permitted by law and, where required, after consent has been obtained.
You can accept, reject or manage non essential cookies through the website’s cookie banner. You may also delete or block cookies through your browser settings.
Disabling certain cookies may affect how some parts of the website operate.
9. Who We Share Information With
We may share personal information with trusted organisations that help us operate the website and respond to enquiries, including:
• Website hosting providers
• Website developers and maintenance providers
• Email and communication providers
• Contact form and spam prevention providers
• Website analytics providers
• Cookie consent management providers
• Information technology and cybersecurity providers
• Professional advisers, including accountants, insurers and legal advisers
• Regulators, courts, law enforcement agencies or public authorities where disclosure is required or permitted by law
We may also disclose information where necessary in connection with a sale, restructuring, merger or transfer of all or part of the business, subject to appropriate confidentiality and data protection arrangements.
Service providers acting on our behalf are only permitted to process personal information in accordance with our instructions, their contractual obligations and applicable data protection law.
We do not sell personal information collected through the website.
10. Links to Other Websites
The website may contain links to external websites, social media platforms or other services that we do not operate.
External organisations have their own privacy policies and cookie practices. We are not responsible for how those organisations collect or process personal information.
You should review the privacy information provided by any external website before submitting personal information.
11. International Transfers
Some website, hosting, analytics, email or technology providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate transfer mechanism is in place.
This may include:
• Transferring information to a country covered by UK adequacy regulations
• Using an approved International Data Transfer Agreement
• Using the UK Addendum to approved contractual clauses
• Relying on another safeguard or legal exception permitted under UK data protection law
You may contact us for further information about safeguards relating to international transfers.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may vary depending on the type of information and the nature of the enquiry.
As a general guide:
• Website enquiries that do not result in services being provided may normally be retained for up to 24 months after the last communication
• Technical and website security logs may normally be retained for up to 12 months unless a longer period is required to investigate a security incident
• Cookie consent records may be retained for as long as necessary to demonstrate and manage your preferences
• Records relating to privacy requests or complaints may be retained for up to six years where necessary to demonstrate compliance
• Information connected with an actual service, contract, payment, insurance matter or legal claim may be retained for longer in accordance with legal, accounting, insurance and contractual requirements
We may delete information sooner where it is no longer needed. We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.
13. How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information against:
• Unauthorised access
• Accidental loss
• Destruction or damage
• Unlawful disclosure
• Alteration or misuse
These measures may include access controls, secure hosting, software updates, website security tools, backups and restrictions on who can access personal information.
No website or electronic transmission can be guaranteed to be completely secure. You should take care when transmitting personal information online.
14. Your Data Protection Rights
Depending on the circumstances, you may have the following rights.
Right to Be Informed
You have the right to receive clear information about how your personal information is collected and used.
Right of Access
You may request confirmation that we process your personal information and ask for a copy of that information.
Right to Rectification
You may ask us to correct inaccurate information or complete information that is incomplete.
Right to Erasure
You may ask us to delete your personal information in certain circumstances.
This right does not apply where we are legally required or otherwise permitted to retain the information.
Right to Restrict Processing
You may ask us to restrict how we use your personal information in certain circumstances.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you may have the right to receive certain information in a structured, commonly used and machine readable format.
Right to Object
You may object to processing based on legitimate interests in certain circumstances.
You have an absolute right to object to your personal information being used for direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Rights Relating to Automated Decisions
You may have rights relating to decisions made solely through automated processing where those decisions have legal or similarly significant effects.
We do not currently use personal information collected through the website to make solely automated decisions that have legal or similarly significant effects.
Some rights are subject to legal conditions and exemptions.
To exercise your rights, email:
We may need to request information to confirm your identity before responding. We will respond within the period required by applicable data protection law.
There is normally no charge for exercising your rights. A reasonable fee may be charged, or a request may be refused, where permitted by law because it is manifestly unfounded or excessive.
15. Direct Marketing
We will not automatically add you to a marketing list simply because you submit an enquiry through the website.
Where we send electronic marketing communications, we will do so only where permitted by applicable data protection and electronic communications law.
You may unsubscribe from marketing communications at any time by:
• Using the unsubscribe option included in the communication
• Contacting us at info@dclpestcontrol.co.uk
• Asking us directly to stop using your information for marketing
Service communications relating to an existing enquiry, appointment or service are not marketing communications.
16. Children’s Information
The website and services are not intended to collect personal information directly from children.
If you are under 18, you should ask a parent, guardian or responsible adult to contact us on your behalf.
If we become aware that personal information has been submitted by a child without appropriate involvement from a parent or guardian, we will take reasonable steps to review and, where appropriate, delete the information.
17. Data Protection Complaints
You have the right to complain if you are concerned about how we have collected or used your personal information.
Please send data protection complaints to:
You may use the subject line:
Data Protection Complaint
Please include:
• Your name and contact details
• A description of your concern
• The personal information or processing involved
• Any relevant dates or correspondence
• The outcome you would like us to consider
We will acknowledge receipt of a data protection complaint within 30 days.
We will take appropriate steps to investigate the complaint without undue delay, keep you informed where necessary and explain the outcome of our investigation.
18. Complaining to the Information Commissioner
We would appreciate the opportunity to address your concern first. However, you also have the right to complain to the Information Commissioner’s Office.
The Information Commissioner’s Office is the United Kingdom’s independent regulator for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
You can find further information through the Information Commissioner’s Office website.
19. Changes to This Policy
We may update this privacy policy from time to time to reflect:
• Changes to the website
• Changes to the information we collect
• Changes to service providers or website technologies
• Changes to legal or regulatory requirements
• Changes to our privacy and security practices
The latest version will be published on this page with an updated revision date.
We recommend reviewing this policy periodically.
20. Contact Us
For questions about this privacy policy, requests concerning your personal information or data protection complaints, contact:
DCL Pest Control and Rodent Investigation Ltd
7 Milbanke Court
Milbanke Way
Bracknell
United Kingdom
RG12 1RP
Email: info@dclpestcontrol.co.uk
Website: https://dclpestcontrol.co.uk/
