Website Privacy Policy
Last updated: 12 August 2026
1. Introduction
This Privacy Policy explains how personal information is collected and used when you visit or interact with https://dclpestcontrol.co.uk/.
The website is operated by:
DCL Pest Control, Rodent Prevention & Drainage Investigation Limited
34 Sandy Lane
Farnborough
Hampshire
GU14 9EU
Company Number: 15642763
For privacy related enquiries, please contact:
Email: info@dclpestcontrol.co.uk
This policy relates specifically to personal information collected through the website and associated online services.
We are committed to protecting your privacy and handling personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended from time to time.
2. Information We Collect Through the Website
We may collect personal information when you submit an enquiry, request a call back, contact us through the website or otherwise interact with its features.
Information collected through the website contact form may include:
-
Your name
-
Telephone number
-
Email address
-
Your preferred method of contact
-
Information contained within your enquiry
-
How you heard about us
-
Your postcode
-
Any other information you voluntarily provide through the website
We may also automatically collect limited technical information when you visit the website, such as:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Pages visited
-
Date and time of visits
-
Referring website or source
-
General website usage information
-
Cookie preferences
Some of this information may be collected through cookies or similar technologies.
3. How We Use Your Personal Information
Personal information collected through the website may be used to:
-
Respond to enquiries submitted through the website
-
Contact you following a request for a call back or quotation
-
Provide information about the services you have asked about
-
Arrange or discuss pest control, rodent prevention, drainage investigation or related services
-
Manage communications arising from your enquiry
-
Understand how visitors find and use the website
-
Improve the performance, usability and security of the website
-
Prevent spam, abuse, fraud or malicious activity
-
Maintain appropriate records where required
-
Comply with applicable legal and regulatory obligations
We will not use information collected through the website for purposes that are incompatible with those described in this policy unless permitted or required by law.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
Where you contact us to request a quotation or discuss services, processing may be necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate Interests
We may process information where it is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.
This may include:
-
Responding to website enquiries
-
Managing communications
-
Protecting the website from misuse
-
Maintaining website security
-
Understanding how the website performs
-
Establishing, exercising or defending legal claims
Consent
Where processing requires your consent, such as the use of certain non essential cookies or analytics technologies, we will ask for your permission before carrying out that processing.
You may withdraw your consent at any time.
Legal Obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
5. Contact Forms and Enquiries
When you complete a form on the website, the information you provide is used primarily to respond to your enquiry and provide the information or service you have requested.
The website currently allows visitors to provide information including their name, telephone number, email address, preferred contact method, enquiry details, how they heard about DCL Pest Control and their postcode.
Please only provide information that is relevant to your enquiry.
Information submitted through the website may be delivered to authorised members of the DCL Pest Control team or processed by service providers involved in operating the website, email systems, hosting or form functionality.
6. Cookies and Similar Technologies
The website uses cookies and may use similar technologies.
Cookies are small pieces of information stored on your device when you visit a website. They may be used to ensure that the website functions correctly, remember preferences, understand website usage and support website security.
Cookies may include:
Strictly necessary cookies
These are required for essential website functionality and may not require consent.
Analytics cookies
These may be used to understand how visitors interact with the website, including which pages are visited and how visitors reached the website.
Preference cookies
These may remember choices you have made, including cookie preferences.
Other non essential cookies
Some website features or third party services may use additional cookies or similar technologies.
Where consent is legally required, non essential cookies should not be placed on your device until you have provided consent through the website’s cookie consent system. The ICO requires website users to be told what cookies are used and why, with consent obtained for cookies that are not strictly necessary.
You can change or withdraw your cookie preferences using the privacy or cookie settings available on the website.
You can also control cookies through your browser settings, although disabling certain cookies may affect the operation of parts of the website.
7. Website Analytics
We may use website analytics tools to understand how visitors use the website.
Analytics information may include pages viewed, approximate location, device information, browser information, traffic sources and interactions with the website.
Where analytics tools use cookies or other technologies that require consent, they will only be activated after the appropriate consent has been provided through the website’s cookie consent system.
Analytics information is used to understand website performance and improve the visitor experience.
8. Website Hosting and Technical Information
The website is hosted and supported using third party technology and infrastructure.
Hosting providers may process limited technical information, including IP addresses, access logs and security information, where necessary to operate, protect and maintain the website.
Such information may be processed for purposes including:
-
Website delivery
-
Server administration
-
Website security
-
Fraud and abuse prevention
-
Troubleshooting
-
Backup and recovery
Where service providers process personal information on our behalf, we take reasonable steps to ensure appropriate contractual and security arrangements are in place.
9. Spam Prevention and Website Security
The website may use security, spam prevention or verification technologies to protect website forms and other features from automated submissions, malicious activity and abuse.
These technologies may process technical information such as IP addresses, browser information, device information and interaction data where necessary to determine whether a website interaction appears legitimate.
10. Who We May Share Information With
We do not disclose personal information collected through the website unnecessarily.
Where required for the operation of the website or handling of your enquiry, information may be shared with carefully selected service providers, including:
-
Website hosting providers
-
Website developers or technical support providers
-
Email and communication providers
-
Website analytics providers
-
Website security and spam prevention providers
-
Cookie consent management providers
-
Professional advisers where reasonably necessary
-
Regulators, law enforcement bodies or public authorities where legally required
Service providers acting on our behalf should only process personal information for the purposes for which it has been provided and in accordance with applicable data protection requirements.
We may also disclose information where reasonably necessary to establish, exercise or defend legal claims or to protect our legal rights.
11. International Transfers
Some of the technology providers used to operate websites, email systems, analytics or other online services may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
Depending on the recipient and destination, these safeguards may include an adequacy decision recognised by the UK Government or appropriate contractual protections.
12. How Long We Keep Website Information
We do not keep personal information collected through the website for longer than is reasonably necessary.
The appropriate retention period will depend on the type of information, why it was collected, whether an enquiry develops into a customer relationship and whether information must be retained for legal, contractual, security or regulatory purposes.
Website enquiry information will normally be retained for as long as reasonably necessary to respond to and manage the enquiry and any subsequent communication.
Technical and security records may be retained for an appropriate period where required for website administration, security, troubleshooting or fraud prevention.
Cookie information is retained according to the lifespan of the individual cookie or until you change or withdraw your preferences where applicable.
Information may be retained for longer where necessary to comply with legal obligations or establish, exercise or defend legal claims.
When information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where reasonably practicable.
13. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information collected through the website against:
-
Unauthorised access
-
Accidental loss
-
Misuse
-
Alteration
-
Disclosure
-
Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on the circumstances, UK data protection law may provide you with rights including:
The right of access
You may ask for a copy of personal information held about you.
The right to rectification
You may ask for inaccurate or incomplete personal information to be corrected.
The right to erasure
You may ask for personal information to be deleted in certain circumstances.
The right to restriction of processing
You may ask for the use of your personal information to be restricted in certain circumstances.
The right to object
You may object to certain processing carried out on the basis of legitimate interests. You have an absolute right to object to the use of your personal information for direct marketing.
The right to data portability
In certain circumstances, you may ask for personal information you have provided to be transferred to you or another organisation in a commonly used electronic format.
Rights relating to automated decision making
You may have rights where decisions producing legal or similarly significant effects are made solely through automated processing.
The right to withdraw consent
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.
Not all rights apply in every circumstance.
To exercise your rights in relation to information collected through the website, contact:
We may need to request sufficient information to confirm your identity before responding to certain requests.
15. Complaints
If you have concerns about how personal information collected through the website has been handled, please contact us first at:
You also have the right to make a complaint to the UK supervisory authority for data protection:
Information Commissioner’s Office
Further information about making a complaint is available through the Information Commissioner’s Office website.
16. ICO Registration
An ICO registration number has not been included in this policy because the current registration status or registration number has not been confirmed.
If DCL Pest Control is registered with the Information Commissioner’s Office, the relevant registration number can be added to this section once confirmed.
17. External Websites
The website may contain links to websites operated by third parties.
This Privacy Policy applies only to information collected through https://dclpestcontrol.co.uk/.
We are not responsible for the privacy practices, security or content of third party websites. You should review the privacy information provided by those websites before submitting personal information to them.
18. Changes to This Privacy Policy
We may update this Website Privacy Policy where necessary to reflect changes to the website, the technologies it uses, our processing activities or applicable legal requirements.
Any updated version will be published on this website and the date at the top of the policy will be revised.
19. Contact Us
For questions about this Website Privacy Policy or the use of personal information collected through the website, please contact:
DCL Pest Control, Rodent Prevention & Drainage Investigation Limited
34 Sandy Lane
Farnborough
Hampshire
GU14 9EU
Email: info@dclpestcontrol.co.uk
Website: https://dclpestcontrol.co.uk/